Privacy Policy

Blend & Beloved Design Studio (“we”, “us”) respects your privacy. This policy explains what personal data we collect when you use our wall sticker design studio, why we collect it and the choices you have. We process personal data in line with Sri Lanka’s Personal Data Protection Act, No. 9 of 2022.

1. Information we collect

• Account details — your name and email address (verified with a one-time code), and a securely hashed password.
• Order details — phone numbers, billing and delivery addresses, delivery preference, payment option and payment status.
• Your designs — the wall template, stickers, sizes and print-sheet layouts you create, preview images of them, and any wall photos you upload.
• Security records — sign-in and sign-out times, IP address, browser/device information and failed sign-in attempts.
• Usage information — the amount of time you actively spend designing or reviewing pages in the studio, and how you respond to our offers and emails.

2. How we use it

• To create and secure your account and keep your designs saved.
• To review your design, prepare quotations, process payments, produce and deliver your order, and contact you about it by email or phone.
• To protect the website against fraud, bots and unauthorised access.
• To understand how customers use the studio so we can improve it.
• To send you offers on related products only if you opted in. You can opt out any time in My account, with the unsubscribe link in any offer email, or by contacting us.

3. Sharing

We do not sell your personal data. We share only what is necessary with service providers who help us operate — for example our email provider, payment gateway, bank and courier — and when required by law.

4. Cookies

We use a session cookie to keep you signed in, a security token that protects forms, a trusted-device cookie so you are not asked for an email code every time, a cookie that remembers your privacy choice, and an anonymous visitor cookie that limits how often our offers pop up. With that cookie we also note which products, categories and studios are viewed on this site (kept for 180 days, never shared) so we can show and send offers that suit you; it joins your account when you sign in. Analytics or advertising tags, if we use any, load only after you accept this notice.

5. Security & retention

Passwords and one-time codes are stored only as one-way hashes. Production files and uploaded wall photos are kept in protected storage that is not publicly accessible. We keep order records for as long as needed for the order, warranty, accounting and legal purposes, and remove other data when it is no longer needed.

6. Your rights

You can access, correct or delete your personal data, withdraw consent for marketing, or object to processing. In My account → Profile → Your data you can download a copy of everything we store about you and delete your account yourself. When an account is deleted we keep past orders, invoices and payments for our accounts, as the law requires, but without your name, phone numbers or addresses. You can also ask us by email.

7. Contact us

Please use the contact details on our online store.